NewzVille Desk
Amid Indigo Flight cancellations, Ministry of Civil Aviation has taken urgent and proactive measures to address the ongoing disruption in flight schedules, according to press release.
The Flight Duty Time Limitations (FDTL) orders of the DGCA have been placed in abeyance with immediate effect. Without compromising on air safety, this decision has been taken solely in the interest of passengers, especially senior citizens, students, patients, and others who rely on timely air travel for essential needs.
Several operational measures have been directed to ensure that normal airline services are restored at the earliest.
Airlines have been instructed to provide regular and accurate updates through enhanced online information systems, enabling passengers to monitor real-time flight status from their homes.
In case of any flight cancellations, the airlines will issue full refunds automatically, without the need for passengers to make any requests.
Passengers who are stranded due to prolonged delays will be provided hotel accommodation arranged directly by the airlines.
The Ministry of Civil Aviation has established a 24×7 Control Room (011-24610843, 011-24693963, 096503-91859) that is monitoring the situation on a real-time basis to ensure swift corrective action, effective coordination, and immediate resolution of issues as they arise.
The Government of India has decided to institute a high-level inquiry into this disruption.
The inquiry will examine what went wrong at Indigo, determine accountability wherever required for appropriate actions, and recommend measures to prevent similar disruptions in the future, ensuring that passengers do not face such hardships again.
