Aviation Ministry sets up 24×7 passenger control room to address grievance

Last updated: 2025/12/28 at 7:23 PM

Dusmanta Behera - Editor-in-Chief

1 Min Read

NewzVille Desk

The Ministry of Civil Aviation has set up a permanent 24×7 Passenger Assistance Control Room in New Delhi to address passenger complaints related to India’s aviation sector.

The control room, established at Udaan Bhawan, brings together officials from the Ministry, the Directorate General of Civil Aviation (DGCA), airline operators and other aviation stakeholders under one roof.

Launched under the leadership of Civil Aviation Minister Rammohan Naidu, the integrated hub monitors flight operations in real time, attends to passenger calls and ensures faster grievance redressal.

TAGGED: #CIVILAVIATIONMINISTRY, #DGCA, #PASSENGERCOMPLAIN

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By Dusmanta Behera Editor-in-Chief

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Dusmanta Behera's pioneering experience of 26 years includes key roles at News Today Pvt Ltd, ETV Networks, Lok Sabha TV. Rajya Sabha TV, and Sansad TV. As an accredited Video Journalist for more than 15 years under MI&B, Government of India covered State Visits of Prime Minister and Vice President. Valuable Contributions include Series on "National Security" and Chamber Telecast. Key interest remains in Documentaries on Armed Forces and Travelogues.